The pillars on which coordination is based are internal communication, organization of the technical team and coordination between managers / supervisors and home care assistants.
The coordination meetings are useful to supervise the service given by our team in order to propose the necessary changes and meet all the client needs: schedules / services / tasks adjustments, etc.
The reporting of any incidents that may arise is effective, as they are communicated to the supervisors on a daily basis, greatly streamlining processes.
From ESIM CUIDADORES holding meetings with our managers is highly valued since it gives much more quality to the service. It is considered that they have similar quality information such as what geriatric assistants may have on a daily basis. In these meetings we exchange documentation, do schedules adjustments or cancellations due to user improvements, manage new cases, comments on incidents arising in the most relevant services, exchange opinions on services, etc.